Privacy

This site collects the minimum necessary personal data to manage bookings and enquiries.

Who we are

Pike House Escapes is responsible for personal data collected through this website in relation to enquiries, bookings and guest management.

What we collect

Depending on what you submit, we may collect names, email addresses, phone numbers, booking details (hut, dates, guests, extras), billing/lead guest information, notes you provide, and technical security data (such as IP address and form/session metadata).

How we use your data

• To provide booking quotes and availability.
• To create, confirm and manage bookings.
• To process payments via our payment provider.
• To send booking confirmations, updates and service emails.
• To respond to enquiries and support requests.
• To prevent fraud, abuse and security incidents.
• To meet legal, accounting and regulatory obligations.

Legal bases

We process personal data where necessary to perform a contract with you, to comply with legal obligations, and for legitimate interests (for example operating and securing our booking service). Where consent is required, we request it directly.

Sharing your data

We only share data where necessary, including with payment processors, email/delivery providers, hosting and technical service providers, and where required by law. Where applicable, lead guest details may be shared for membership or access administration linked to your stay.

Retention

We keep personal data only for as long as reasonably necessary for booking operations, support, legal compliance and record-keeping. Retention periods vary by data type and legal requirement.

Your rights

Subject to applicable law, you may request access to your data, correction of inaccurate data, deletion, restriction, objection, and (where applicable) data portability. You may also raise concerns with the UK ICO.

Security

We use technical and organisational measures designed to protect personal data, including HTTPS transport security, form protection controls and access restrictions. No online service can be guaranteed 100% secure, but we continuously improve safeguards.

Contact

If you have privacy questions or would like to exercise your rights, please contact us via the website contact page.